HAIST

SHIPPING

Holiday Shipping

To ensure Christmas delivery, order by:

USPS:
12/19 - First Class Mail (standard)
12/20 - Priority Mail

UPS:
12/21 - Next Day Air 21st
12/20 - 2nd Day Air
12/18 - 3 day select (standard)

FedEx:
12/18 - Home Delivery (standard)
12/19 - Express Saver (standard)
12/20 - 2 day

Ground Shipping: We offer a flat rate of $12.50 ground shipping in the continental United States. Please allow 3–8 business days for arrival.

2–Day Shipping: 2nd day shipping is available for $30. All orders must be received by 6pm EST.

Overnight Shipping: Overnight shipping is available for $50. All orders must be received by 3pm EST. Overnight shipments will arrive by 8pm the next business day.

Hawaii and Alaska: We ship to Hawaii and Alaska using our 3–day shipping method for $30.  All orders must be received by 6pm EST.

Shipping times are approximate. Orders are processed Monday through Friday, excluding holidays. We are not responsible for any unanticipated delays. Most items are available to ship within 2 business days unless otherwise noted at time of checkout. If your order is taking longer or is no longer in stock, we will notify you via email. We do not ship to P.O. Boxes or APO/FPO addresses.

CANADIAN CUSTOMERS:

Please contact us at support@haistdesigns.com for shipping options. 

QUESTIONS?

Please contact us at support@haistdesigns.com. We look forward to hearing from you!

EASY RETURNS & EXCHANGES

Your satisfaction is important to us! We have a 7-day return policy. If you are not satisfied with your HAIST product, we will happily issue a refund/exchange. Note- All returned merchandise must be unworn, unused and in its original condition- in dust bag with hang tags attached- for a return to be accepted.

1.  Prior to returning your item(s), please email us at support@haistdesigns.com - include your name, address, email, contact number, order number, the item you wish to return, as well as the reason for your return. 

2. Include a copy of your invoice along with the product(s). Ship back to us using the carrier of your choice. We recommend using an insured and traceable delivery method. HAIST is not responsible for any returns lost in transit.

3.  Please address your return package to:

HAIST Designs, LLC   Attn. Returns
5421 Highway 100, PO Box 50421
Nashville, TN 37205

We're sorry; return shipping fees are not refundable.

 

4.  Your return or exchange request will be processed promptly.

  • Most returns will be processed within 3-5 business days of receipt.
  • Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service.
  • Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped.
  • Business days are from Monday to Friday, excluding holidays.
  • Once received we will send an email confirming the receipt and processing of your return or exchange request.

5.  We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.